Policies

1. How to order

Simply click on the “Add To Cart” button next to your product selection. In the shopping “Cart” you can change quantities, add more products and/or delete items.

In the “Check Out” you are asked to enter certain information so that we can ensure that the ordered product reaches you and that we can contact you by telephone and / or email in case there are questions to be cleared regarding your order. Of course all your information will be handled confidentially.

2. Prices & Tax

The prices you see on the product pages include VAT. Shipping and handling will be added according to order size, and shown in the Final Order Screen. For orders to be shipped to Ireland, please ask for carriage quote. Your credit card will be first debited once your order is ready to ship.

We make every effort to ensure accuracy in pricing and product specifications. Unfortunately, sometimes information is published incorrectly. We will honour pricing and product specifications to the best of our ability, but reserve the right to correct typographical errors. We will try to inform you of any product discrepancies before you order is processed.

3. Delivery Schedule

We will process your order immediately and shipment will normally follow within 5 days of receipt of payment. Occasionally, in exceptional circumstances, delivery may be delayed. Should the product you ordered not be in stock we will send you an email confirmation highlighting the estimated delivery time. Should this not be acceptable to you, then a return email is sufficient to cancel your order.

4. Security

Our web site is encrypted with 128 Bit SSL technology. The certificate has been issued by Comodo. If you should wish more information about the issuing company please click on this link. It is possible that some browsers do not support SSL encryption. Should you not get a message that the transmission is encrypted then please check your browser Set Up or use another browser for example IE 5.0 or higher.

5. Built to last - 3B Scientific 3-Year Limited Warranty

3B Scientific® products are built to last. 3B Scientific® - manufactured products are covered by a limited warranty for a period of 3 years from invoice date against defects in material and workmanship. Products manufactured by anyone other than 3B Scientific®  are subject to the statutory warranty in the country of sale. The 3B Scientific® warranty does not extend to any product that has been subject to transport damage, abuse, neglect, accident, improper installation or application or any use other than for the purpose for which it was intended. Consumables and limited-life products (such as, batteries, printed materials, etc.) are excluded. Additional warranty information is available upon request.

6. No risk buying

If you are dissatisfied with a 3B Scientific® product for whatever reason, simply return it to us within 14 days in the original packaging (if possible) and with a copy of the invoice for a refund. Please call or mail in advance for an RMA number. 

7. Reaching Us

If you need to reach us, please e-mail us on using the contact form or you can call us on: +44 (0) 1934 425333 or fax us on: +44 (0) 1934 425334 or email Uk3bs@3bscientific.com

UK 3B Scientific Ltd
Suite 1 Formal House
Oldmixon Crescent
Weston-super-Mare
Somerset
BS24 9AY
United Kingdom

Tel.: +44 (0) 1934 425333
Fax: +44 (0) 1934 425334

8. WEEE regulations

Under the terms of the WEEE regulations, UK3B Scientific Limited will accept back for re-cycling any electrical products supplied by us.

In order to facilitate the return, customers must initially contact our Customer Services on Tel 01934 425333 or e-mail Uk3bs@3bscientific.com.